Shangri-la Surabaya - Surabaja
Imagine a travel story unfolding across Indonesia’s islands. Dawn lights the rice terraces of Ubud, while distant volcanoes rise above Java’s misty horizons. In Bali, temples glow at sunset and waves roll onto warm sand. Sail farther and Komodo dragons roam wild hills, while Raja Ampat reveals bright coral gardens beneath clear water. From Lombok beaches to Sumatra jungles, every island offers new colors and sounds. Choose a peaceful place to stay, rest well, and begin exploring paths.
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Shangri-la Surabaya
No. of rooms
357
WiFi
Pool
Spa/wellness
Parking
Meals
facilities
Playground
We speak
ID
9.0/10
No. of rooms
357
WiFi
Pool
Spa/wellness
Parking
Meals
facilities
Playground
We speak
ID
9.0/10
Contactless check-in/check-out
Sauna
Spa facilities
All plates, cutlery, glasses and other tableware have been sanitized
Tour desk
Room service
Water slide
Free WiFi
Fitness
Shuttle service (additional charge)
Barber/beauty shop
Screens or physical barriers placed between staff and guests in appropriate areas
Spa and wellness centre
Key card access
Golf course (within 3 km)additional charge
Restaurant
Picnic area
Pool bar
Facilities for disabled guests
Luggage storage
Guests have the option to cancel any cleaning services for their accommodation during their stay
Daily housekeeping
WiFi
Delivered food is securely covered
Process in place to check health of guests
Use of cleaning chemicals that are effective against Coronavirus
Cashless payment available
Shared stationery such as printed menus, magazines, pens, and paper removed
Staff follow all safety protocols as directed by local authorities
Fax/photocopyingadditional charge
ATM/cash machine on site
Internet services
Shuttle service (free)
WiFi available in all areas
Security alarm
Hand sanitizer in guest accommodation and key areas
Snack bar
Tennis court
CCTV in common areas
Games room
Airport shuttle
Nightclub/DJadditional charge
Face masks for guests available
Kids' pool
Kids' club
Express check-in/check-out
Foot bath
24-hour front desk
Lift
Packed lunches
Safety deposit box
Concierge service
Live music/performance
Sun loungers or beach chairs
Airport pick upadditional charge
Airport shuttle (additional charge)
24-hour security
Parking on site
Allergy-free room
Physical distancing rules followed
Outdoor pool
Guest accommodation is disinfected between stays
Outdoor pool (all year)
Swimming pool
Ironing serviceadditional charge
Shuttle service
Toilet with grab rails
Massageadditional charge
Movie nights
Car hire
Kid-friendly buffet
Invoice provided
Spa lounge/relaxation area
Shallow end
Trouser pressadditional charge
CCTV outside property
Dry cleaningadditional charge
Airport drop offadditional charge
First aid kit available
Tennis equipmentadditional charge
Laundryadditional charge
Children's playground
Parking
Food can be delivered to guest accommodation
Valet parking
Fire extinguishers
Emergency cord in bathroom
Free parking
Sun terrace
Kids' outdoor play equipment
Non-smoking rooms
Currency exchange
Physical distancing in dining areas
Meeting/banquet facilitiesadditional charge
Spa/wellness packages
Guest accommodation sealed after cleaning
Fitness centre
Air conditioning
Breakfast in the room
Linens, towels and laundry washed in accordance with local authority guidelines
Breakfast takeaway containers
Hot tub/Jacuzzi
Garden
Fitness/spa locker rooms
Bar
Designated smoking area
Accessible parking
Sun umbrellas
Smoke alarms
Strategically situated near Ciputra World, Pakuwon Mall and Surabaya Town Square, the 5-star Shangri-la Surabaya provides a free-form outdoor pool, a spa centre with a sauna and tropical landscapes. Free WiFi and free wired internet are provided throughout the property. The property also offers free scheduled shuttle service to nearby shopping malls.
Blending Asian and Javanese elements, the air-conditioned rooms at Shangri-la Surabaya are equipped with a flat-screen TV, DVD player and a personal safe. En suite bathrooms have a bathtub, as well as bathrobes and slippers.
Other facilities at Shangri-la Surabaya include spacious parking space and 6 meeting rooms. Guests can enjoy a game of tennis at the 3 on-site courts, or relax by the pool under the surrounding palm trees. Golf outings at one of the nearby championship courses can be arranged with the hotel staff.
Shangri-la Surabaya has direct access to the airport highway and is a 20-minute drive from Juanda International Airport. Airport transfers and car rentals are available at an extra charge.
The hotel day starts from hour 14:00 and ends at 12:00.
Children’s Meal Policy forShangri-La Circle Members
When accompanied by a dine-in adult, up to 2 children of registered in-house hotel guests at the age of 6 and below can enjoy buffet meals at the all-day dining venues at no additional charge. Additional children at the age of 6 and below andchildren who are above 6 years of age but under 12 years of age will receive a 50% discount on the adult buffet price. Registered in-house hotel guests can alsoShangri-La Circle at any time during their stay to enjoy the meal plan. Children of non-registered walk-in guests under the age of 12 will receive a 50% discount on buffet meals at the all-day dining outlets.Guests are required to show a photo identification and credit card upon check-in. Please note thatSpecial Requests are subject to availability and additional charges may apply.
Deluxe King Room. Offering views of the city, this air-conditioned room comes with a flat-screen cable TV, minibar and teacoffee-making facilities. A hairdryer, robes and free amenities are provided in the en suite bathroom. ;
Executive King Room. Offering larger space and panoramic views of the city, this air-conditioned room comes with a flat-screen cable TV, minibar and teacoffee-making facilities. A hairdryer, robes and free amenities are provided in the en suite bathroom. ;
Horizon Deluxe King Room. Located in higher floor with city view, this room features free access to Horizon Club Lounge accessguest can enjoy breakfast at lounge and evening cocktails. ;
Horizon Executive King Room. Located in higher floor with panoramic city view, this room offers larger space. It features free access to Horizon Club Lounge accessguest can enjoy breakfast at lounge and evening cocktails. ;
Executive Suite. Offering much larger space and panoramic views of the city, this suite has a work station and a seating area with a sofa. It comes with air conditioning, a flat-screen cable TV, minibar and teacoffee-making facilities. En suite bathroom has a bath, a hairdryer, robes and free amenities. Guests enjoy executive lounge access. ;
Deluxe Twin Room. Offering views of the city, this air-conditioned room comes with a flat-screen cable TV, minibar and teacoffee-making facilities. A hairdryer, robes and free amenities are provided in the en suite bathroom.
